Besides having experienced operations, documentation handling, accounts, and customer services staff, we have developed proficient and trained teams of sales representatives. Our sales representatives are constantly working to bring in ever larger volumes of business from the market. Our successes are due in no small measure to our following of the dictum a satisfied customer is a repeat customer.
Customer Service Department:
Our customer service department has fully updated information of the various shipping lines’ schedules, containing ETA, ETD (loading port) connecting vessel name, ETA at destination. This is of course so we can provide our customers updated details on the status of their shipments. We also make extensive use of the internet and web to trace our containers shipped through various shipping lines, and also to transmit the regular carrier’s vessel schedule to all overseas counterparts. Our marketing personnel is on the alert for new cargo sales leads and maintains excellent relationships with customers through frequent visits and phone calls.
All Alpha marine Group offices offer packing services to international quality standard specifications. In many cases this can lessen duplicate cargo handling, reducing time and costs by centralizing all your requirements from ex-works (unpacked) position to final delivery.